I’ve had my car worked on two separate times now. First it was for two new tires and an alignment. I followed up two weeks later to get the two rear tires and an oil change. In inspecting my vehicle they found a few other issues that needed taken care of. When I picked it up and brought it home, my car was acting up and they had me bring it back and found something they missed. They didn’t charge me for labor, only the part. Every time I’ve had them do work, the entire staff has been nothing but friendly and informative. They take pictures of anything that might be in need of replacing so that you can see for yourself. They send you a link to your cars inspection so that you can see your cars health or assess the damage and further work you might need in the future. I can’t think of something more perfect for someone like me who can’t keep up with all the things that need to be done.! Would recommend this place to anyone and will definitely be back for any future work!
I had my vehicle serviced with an oil change and tires rotated. But one of the things that I like is they check your wipers and fluid levels plus check your air filter and cabin air filter. So for top quality service at reasonable prices then stop and get an appointment with these folks.
I was looking for a new place to have the service done to my cars since recently moving back to Shelby. Its nice to see a company that prides itself in great customer service. I see why it has been around for almost 50 years, Great staff and what a nice building with new up to date equipment. Oh yes the waiting room ..i mean building.. would put most of the high end dealerships in Charlotte to shame.I would have never guessed that Shelby had a gem like this for a tire and service center
I have always done business with Monroe Tire as well as my family and was very disappointed on this rainy day today while there to get my tires rotated I asked if they could put a new lightbulb in and was charged more for labor than the lightbulb cost
Thanks Tim, for saving me time and money. Really appreciate the heads up. Been working on my car for autocross and track. Have new suspension and brakes on the car. Just got some time donated from a buddy of mine. We had mocked up the fitment before upgrades so I thought it would work. Anyway went to get some rubber for rims. Tim looked at the rims and tried to find me some good tires for them,but he asked me twice if I checked the fit. I told him I did. Well I came back home and was placing the rims to take to him, and something told me to check again. So I did and with my new suspension there is not enough clearance. So I called Tim and thanked him for saving me the time and money. He didn't have to look out and give me a heads up but he did and I really appreciate it. When I get everything fixed I will definitely be back to be a customer. Thanks again.
I had had a leaky tire for about a month. I called Monday morning (which I thought would be really busy) and they got me right in. The waiting room was beautiful and very relaxing. I didn't have my active 2 year old boy with me this time, but I would have felt comfortable bringing him because they had a kids room with toys. They found multiple pieces of metal in my tire and repaired it. Thanks, Monroe Tire, for allowing me to slow down this morning and for saving me over $50 by repairing my tire!
Chris and his team take care of my vehicle as well as both of my sons vehicles. This last visit I was able to stay for my appointment, usually one of the team members drop me off at work and return my vehicle later. I can't say enough about the new waiting area for customers. Cushy chairs, 2 flat screen TV's, piped in stereo music, and a beverage station. Absolute heaven and I know my vehicle is in A1 condition. Priceless. A+++++
I love the service here and I always feel welcomed. It's clean, professional and I can always trust them. The event space next door is a beautiful /modern state of the wifi lounge where I can relax, work, watch TV or drink coffee while waiting and I just rented it for a private party.
I would like to start off by saying how great the service was at Monroe tires. I just needed a few things done and they went over and beyond to check things that I was not aware of, take pictures so I can see and explain it so I understood what I need to do. They came and picked my car up during work hours and brought it back to me. This makes me SO happy!!! Now I don't have to sit on a Sat to get this stuff done when they will come and get it for you!!! I highly recommend Monroe Tires for not just tire service but Oil change...Inspection and much more and the price was great!!!
Just wanted to share my great experience when I chose Monroe Tire & Service to replacemy old tires with a brand new set of tires for my Ford Transit. Chris, and his guys are very knowledgeable, and professional. I highly recommend Monroe Tire & Service, and gladly give them 5 stars for excellent service.
When was the last time you walked into the customer waiting room at a "tire store" and said WOW. It's like the lounge of a high quality hotel. Extremely spacious, clean, free wifi, complementary coffee, CLEAN restrooms. Sure makes waiting on tire service and auto repair much more tolerable. This is customer service on a scale rarely seen in any industry.